Acadia Insurance Company Review 2025
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's Acadia Insurance Company Score
4.75 Stars
We award Acadia Insurance a final rating of 4.75 out of 5 stars. Not only does the carrier have a well-established history, but it also has impressive financial stability, which makes it a top contender within the insurance industry. Acadia Insurance has expanded into a highly reputable carrier that caters to businesses in multiple states. Furthermore, the company has no complaints filed against it with the Better Business Bureau and has outstanding official ratings through that organization and AM Best. Its intuitive website and highly accessible customer service and claims reporting departments also aid Acadia Insurance’s final position as one of our top picks for businesses in the New England and New York areas seeking dependable coverage.
Acadia Insurance was founded in 1992, making it a longstanding insurance carrier with decades of experience offering quality insurance policies and services to small and midsize businesses. Acadia Insurance offers insurance through a network of independent agencies across more than 600 cities throughout New England and New York. Though Acadia Insurance started by only offering workers’ compensation policies in Maine, the company has expanded impressively and now claims to have more than $450 million of insurance in force. The company’s expansion to multiple states and lines of coverage indicates staying power and integrity as an insurance carrier.
The carrier's coverage catalog includes many essential coverages, ranging from workers' comp and commercial property to inland marine and jewelers block. Many different industries are served by Acadia's products, including businesses in the contracting, fitness, leisure, and hospitality industries. Overall, we highly recommend looking into Acadia Insurance with your independent insurance agent to be your next trusted insurer.
Acadia Insurance Company Pros and Cons:
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To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
Acadia Insurance Products by Type
Acadia Insurance offers specialized insurance coverage for many small and midsized businesses, including manufacturers, retailers, service providers, transportation businesses, businesses in the wood products industry, specialty risk businesses, and more. As such, Acadia Insurance sells a multitude of business insurance products, including the following:
Business Insurance:
- Jewelers block insurance
- Motor truck cargo insurance
- Fine arts businesses insurance
- Transit businesses insurance
- Renewable energy businesses insurance
- Commercial property insurance
- Commercial umbrella insurance
- Workers’ compensation insurance
Acadia Business Insurance Average Prices
Acadia does not publish information about its average business insurance rates. The cost of business insurance can vary widely depending on your business's industry, claims history, and other factors. You can contact Acadia directly or request a quote through the carrier's website for more pricing information. To get a better idea of how much a business insurance policy might cost you, check out our business insurance calculator.
What Discounts Does Acadia Insurance Offer?
Though Acadia does not readily provide information about any specific discounts offered, there are several discounts and ways to save money on business insurance premiums. These discounts and premium-saving hacks can include:
- Formal safety plan discounts: Offered to workers’ compensation customers when the employer has established a formal safety plan to protect their employees on the job site.
- Safety equipment discounts: Offered to workers’ compensation customers when the employer requires the use of safety equipment by their workers when performing potentially hazardous tasks.
- Hygiene procedures discounts: Offered to workers’ compensation customers when the employer has enforced adequate hygiene procedures in the workplace to help protect their team.
- Driver record discounts: Offered to commercial auto customers who provide standard driver records to the insurance company.
- Monitored vehicle discounts: Offered to commercial auto customers who install speed monitors in company vehicles.
An independent insurance agent can help you determine which specific discounts are available through Acadia Insurance to help you get the most bang for your buck out of your coverage.
Acadia Insurance Customer Service
Acadia Insurance allows customers to handle customer service issues over the phone or online any time of the week. The following customer service options are available:
- Phone
- Snail mail
- Online contact form
- Online claims reporting
- After-hours phone claims reporting
Main customer service and claims phone department has the following hours restrictions:
| Days | Hours (EST) | ||
| Monday-Thursday | 8 a.m. - 5 p.m. | ||
| Friday | 8 a.m. - 4:30 p.m. | ||
| Saturday-Sunday | CLOSED |
Acadia Insurance sells insurance primarily through independent insurance agents. These agents are also available to handle claims and insurance concerns for you, making customer service even easier.
Connect with an Acadia Insurance Agent Today.
Shopping for insurance? Acadia has you covered.
Acadia Insurance FAQs
Acadia Insurance’s claims reporting hotline is available via a toll-free phone number for customers in need. Customers can also submit claims and file appropriate reports online through the website or by email. The carrier promises to contact customers within one business day of filing a claim. Should a visit from an adjuster be necessary, Acadia Insurance states that the inspection will be scheduled within 24 hours of a significant loss.
Acadia Insurance offers a toll-free 24/7 phone line for prospective and current customers and also provides tools on its official website, as well as several email addresses to address specific concerns, such as claims. Its claims and customer service phone department is available during standard hours Monday through Friday, but after-hours claims reporting is also available. The carrier essentially makes itself available at any time.
Acadia Insurance offers separate links on its official website for insurance claims depending on the type of coverage you’re filing under. The carrier does not outline its specific claims process, but if customers have questions, they can contact Acadia directly or ask their independent insurance agents.
Acadia Insurance’s website is highly intuitive and easy to navigate. The carrier has separate pages available to cater to the needs of businesses in their respective states. Information for filing claims and contacting the carrier is readily available. The carrier also has a social media presence on Facebook, LinkedIn, and X. All around, Acadia Insurance seems to make itself highly available to prospective and loyal customers alike.
With outstanding official ratings from AM Best and the BBB, and great customer feedback, Acadia can certainly be considered a good insurance company. The carrier has demonstrated consistent great financial strength and dependability for its policyholders.
Acadia offers many essential types of business insurance products for companies in tons of different industries. The carrier sells workers' comp, commercial property coverage, inland marine coverage, and much more.
Acadia's insurance products may be right for business owners and other professionals located in the six states where coverage is available. Coverage is sold in New England states and New York.
https://www.acadiainsurance.com/
https://ratings.ambest.com/CompanyProfile.aspx?amb=11295&AltNum=8211295
https://www.bbb.org/us/nh/bedford/profile/insurance-companies/acadia-insurance-company-0051-12001063