ICW Group Insurance Companies Review 2025

ICW Group offers award-winning commercial earthquake coverage along with several other business insurance products and has outstanding financial strength.
Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.

Updated

Trusted Choice's ICW Group Insurance Companies Score

4.5/5 stars

4.5 Stars


We award ICW Group Insurance Companies a final rating of 4.5 out of 5 stars. The insurance company has more than half a century behind it now, as well as a high financial strength rating from AM Best. 

ICW Group's commercial earthquake coverage was awarded high praise by Investopedia, with the title of "#1 for Commercial Coverage." The carrier was specifically highlighted for its outstanding earthquake insurance. ICW Group has also been named a Ward’s 50 P&C Top Performer for the 9th consecutive year and 17th year overall.

ICW Group, or the Insurance Company of the West, was founded in 1972. Today, ICW Group focuses its efforts on workers' compensation coverage, earthquake insurance, and other types of business insurance. Its products are not available nationwide, but the insurance company offers primary coverage in 21 states and incidental coverage in 25 other states. 

The carrier's 24/7 claims reporting and extensive social media presence make it highly accessible to customers. Overall, we highly recommend working together with your independent insurance agent to look into ICW Group to be your next trusted carrier.

ICW Group Insurance Companies Pros and Cons:

Pros: Cons:
Founded in 1972
Not BBB-accredited
Specializes in workers' compensation and earthquake insurance
Award-winning coverage
Rated "A" (excellent) by AM Best
24/7 claims reporting

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

ICW Group Insurance Products by Type

ICW Group insurance company specializes in a few quality products. Its insurance offerings include:

Business Insurance:

  • Workers' compensation insurance
  • General liability insurance
  • Capital assets insurance
  • Earthquake insurance
  • Commercial package policy (coming soon)

ICW Group Earthquake Insurance

ICW Group offers several critical coverages needed by many types of businesses. The carrier also offers earthquake and flood coverage to protect businesses from catastrophic losses. 

A business insurance policy with earthquake coverage from ICW Group can protect your company from damage caused by sprinkler leakage after an earthquake. This coverage protects your business's assets in the following categories. 

Coverage types, features, and benefits:

Commercial property 

ICW Group's business earthquake insurance protects your company's commercial property, including buildings, such as an office or storefront, and business personal property or contents from losses caused by earthquake damage or destruction. Business contents can include tools, inventory, and business equipment. 

Loss of income

ICW Group's business earthquake insurance protects your company against temporary closures caused by these natural disasters. Business income coverage can reimburse your company for ongoing operating expenses, such as employee wages and rent.

Ordinance or law

ICW Group's commercial earthquake insurance also protects your company against losses due to repairs or betterments required by local ordinances or laws. If your company is ordered to repair or rebuild to comply with local laws and ordinances after an earthquake, your business insurance policy can reimburse you.

ICW Group Business Insurance Average Prices

ICW Group doesn't offer average pricing information for its business insurance policies online. Interested customers can contact the carrier directly to request a quote or work with an independent insurance agent who can obtain this information for you.

What Discounts Does ICW Group Offer?

ICW Group does not make its discount information readily available. However, an independent insurance agent can help you find discounts and other money-saving options you may qualify for through the carrier. Independent insurance agents can easily help you locate the most affordable coverage available.

ICW Group Insurance Companies Customer Service

ICW Group allows customers to file claims by phone 24/7. Here's a breakdown of ICW Group's customer service options and availability:

  • Phone
  • Fax 
  • Snail mail
  • Contact form on website


Days Hours


Monday-Sunday 24/7

To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

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ICW Group FAQs

ICW Group does not detail a specific claims response time frame, though it states it will work to assist customers as soon as possible. The carrier also details how to file for every type of coverage. Customers can find out how to file a claim through ICW Group's website.

ICW Group is available through its website, social media, phone, or fax. Its phone customer service department and claims reporting department are available 24/7.

ICW Group does not detail its step-by-step claims process online, but provides plenty of helpful information and resources online so customers can file each type of claim appropriately. Your independent insurance agent can also file claims for you directly through the carrier and answer any questions you may have about the process.

ICW Group's official website is easy to navigate. The carrier also provides multiple contact options for customers and has a comprehensive social media presence across LinkedIn, Facebook, X, and YouTube. Overall, ICW Group provides a user-friendly experience for customers.

ICW Group offers several forms of coverage, but its earthquake insurance is award-winning. In one recent year, Investopedia named ICW Group in its Best Earthquake Insurance Providers Awards. The carrier offers the following coverages under its earthquake policies:

  • Buildings and business personal property
  • Betterment or repairs required by local ordinance or law
  • Loss of business income
  • Sprinkler leakage

Additional peril coverage may also be available. An independent insurance agent can provide you with further information about ICW Group's earthquake insurance, as well as its many other insurance products.

With more than 50 years of experience behind the carrier, numerous high ratings, and impressive titles, ICW Group can indeed be considered a good insurance company.

ICW Group's insurance products may be right for business owners in need of various types of coverage, including workers' compensation. Businesses in need of earthquake and flood protection may also benefit from ICW Group's products.

ICW Group does not list its average prices online. Customers can work with an independent insurance agent to find out exact quotes and average rates for ICW Group's coverage.

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https://www.icwgroup.com/about/media-center/awards/

https://www.bbb.org/us/ca/san-diego/profile/insurance-services-office/icw-group-1126-3003508

https://ratings.ambest.com/DisclosurePDF.aspx?AMBNum=4667

https://www.linkedin.com/company/icw-group/about/