Hagerty Insurance Company Review 2025

Hagerty offers customer service by phone, email, fax, and snail mail. Hagerty customers can file claims by phone, snail mail, email, fax, or online. The carrier's customer service department is available at extended hours during the week and restricted hours on weekends. The insurance company also has a presence on social media, including Facebook, X, Instagram, and LinkedIn, making it even more accessible to customers.

After a claim is filed, a Hagerty adjuster is assigned and will contact you within one business day. The adjuster will discuss the loss and your coverage, determine whether to assign an appraiser or ask for an estimate and photos, and address any next steps that are needed to resolve the claim. 

Once the adjuster receives and reviews the damage information and confirms coverage, they will issue the initial payment. Once payment has been issued, your preferred repair shop may begin the repairs to your vehicle.

Hagerty has a secure portal on its website where customers can log in and view details about their account, pay their bill, and manage their policy. The company also offers Hagerty Valuation Tools, which help you determine the value of your classic car. You can view information about current values, similar vehicles that are currently for sale, model history information, and market trends. 

You can also subscribe to the printed Hagerty Price Guide, where each issue includes up-to-date prices for collector cars. The Hagerty Insider app can help you track auction results and see classic cars for sale. Aside from these valuable extras, Hagerty offers a variety of ways to contact customer service and file claims.

Hagerty is a classic and collectible vehicle insurer. Its premiums are lower than most standard auto insurance policies because most collector cars are rarely out on the road. Hagerty offers guaranteed replacement value, low annual premiums, and flexible usage. Its specialized coverage includes instant new purchase, spare parts, motorcycle safety equipment, and auto show medical reimbursement insurance.

Hagerty Drivers Club provides 24/7 full-service roadside assistance for collector cars. The company also offers protection for “automobilia” like posters, signs, hood ornaments, and license plates, as well as track day insurance with time trial, towing, storage, and pollutant removal coverage options.

Hagerty’s industry tools determine the value of your collectible car and create an agreed-value policy to guarantee that you get the full value without depreciation in case of a total loss. It customizes coverage based on travel, restoration, automobilia, and valuable parts and tools. You must meet specific storage requirements in order to qualify. Hagerty’s classic and collector car insurance policies are considered to be good coverage for a variety of unique vehicles.

Hagerty specializes in classic and collector cars, so it offers a high level of skill and expertise in this niche market. Customers can be assured that Hagerty knows as much about their special cars as they do. However, Hagerty's policies are not available for everyday-use vehicles. The carrier has high ratings through AM Best and the BBB, but is not accredited by the latter organization.

Hagerty’s policies are considered to have low rates, and the company offers options like roadside assistance. The company has an in-house claims department and parts experts that ensure that unique vehicles get fixed to their customers’ satisfaction. If you need classic car insurance, Hagerty can be considered a good insurance company.

Hagerty's insurance products may be right for individuals in need of classic and collector car insurance, and other types of specialty auto coverage. Policies are available nationwide.